Digitol offer a range of services to our clients to ensure total customer satisfaction. The Digitol solution starts with an understanding of what the client requires and is only complete when the correct combination of technology and support are delivered in an efficient, cost effective way. Our objective is to solve problems before problems arise.

With fully trained technicians specialising in all areas of document workflow and IT infrastructure – Digitol will support the solution of your choice. Extensive on going training gives you the peace of mind that your chosen solution is being maintained to the highest level throughout it’s life.

Servicing Response Times

Upon receiving your service requests, Digitol Solutions will respond within the response times stated in your particular service contract. The standard contracts for most machines is a Monday to Friday, 9:00am to 6:00pm, same or next day response.
However we know that that not all companies are the same, and as such we offer different solutions to your service requirements. To discuss the tailoring of any service contract please e-mail your requirements to our Support Team support@digitol.co.uk or use one of our other means of contact.

Copy Quality & Uptime Reliability

It is Digitol Solution’s aim to have the maximum uptime and acceptable copy quality throughout the device’s lifetime. We operate computerised systems to ensure a fast and efficient service response and utilise only parts that meet the approved standard of the manufacturer.

Supplies

Digitol can provide all necessary office supplies and deliver on time. We aim to have your supplies order to you within three working days of order placement, however same day and next day delivery are the norm. Supplies can be ordered by contacting us directly.